Is this common practise with verification these days

[Gkell727]

10 minutes ago, howfin said:

I think your comment is fairly rude. It's a public forum so if i want to comment I will. Youve made countless comments in the past about your dirty money or whatever so a casino asking you for income verification wouldnt be suprising in my eye. Of course Ive never really paid much attention to those dirty money comments, so if they were all jokes whatever, not really bothered to be honest. 

SOW checks yes I haven't ever had one myself however they are in place as a result of regulations enforced by the UKGC. This usually only comes into effect when wagering huge amounts of money and thus not relevant to the majority of the people, or this thread and it's simply derailing the actual OP. Taking a picture of your passport held up against your face, we can do this in less than a minute, so it's hardly a road block anywhere near a SOW request.

Alright mate relax pour yourself a drink 

[david1111]

51 minutes ago, crazyrightmeow said:

What technology can they use to see if its really you when only showing copy of ID?
I think its just one more layer of protection but most of casinos dont use it. I personally had to do this on 2 online banks where there was already software in place that was recognizing photo on ID and your face so you had verification done quick. I just want to explain that this is a common practice online in other venues for many years.

What I mean is that with all the information readily accessible on individuals it should be easier than they make it to verify someone 

The situation could be easily solved if they all did KYC prior to deposit so there would never be an issue afterwards.

Withdrawals could be automated without the need for checking other than the ones that are subject to a bonus and wagering requirements.

Its the hoops they make you jump through that causes the inevitable distrust

[4houghts]

1 hour ago, Gkell727 said:

I’ve had tons of few grand wins in the past and never experienced any issues from casinos. Had a handful of 5 figure winners. Every single one of them have had “issues” extremely invasive SOW checks that make it almost impossible to honour. With all due respect mate you don’t know what your on about. I’ve had to employ solicitors to ensure payout on a win previously and been through the long arduous task of dealing with ADR’s a few more times. 
 

That’s not a conspiracy theory it’s the reality of winning a decent sum off a casino.

You only have to look at the countless news articles about bookies on the highstreet not paying out large sums of money due to bullshit excuses about the betting slip.

[Gkell727]

4 minutes ago, 4houghts said:

You only have to look at the countless news articles about bookies on the highstreet not paying out large sums of money due to bullshit excuses about the betting slip.

Ooooop another whacky conspiracy theorist 

[howfin]

Lets not get carried away, the hoops the OP was asked to jump through was a task that takes less than a minute.

[Gkell727]

9 minutes ago, howfin said:

Lets not get carried away, the hoops the OP was asked to jump through was a task that takes less than a minute.

In all fairness my dispute with Casumo started with that ID thing. I was relieved when I thought that was all that was holding up my withdrawal, as you say it’s easy. Then they just demanded 1 ridiculous thing after another. 

[david1111]

8 minutes ago, Gkell727 said:

In all fairness my dispute with Casumo started with that ID thing. I was relieved when I thought that was all that was holding up my withdrawal, as you say it’s easy. Then they just demanded 1 ridiculous thing after another. 

That's my point. It's not the time it takes its the fact they keep coming back for more

[crazyrightmeow]

1 hour ago, david1111 said:

What I mean is that with all the information readily accessible on individuals it should be easier than they make it to verify someone 

The situation could be easily solved if they all did KYC prior to deposit so there would never be an issue afterwards.

Withdrawals could be automated without the need for checking other than the ones that are subject to a bonus and wagering requirements.

Its the hoops they make you jump through that causes the inevitable distrust

That would solve everything I agree 100%. This should be the norm for every casino.

[RB91]

Am I the only person who verifies my account before I deposit?  

[howfin]

It's hardly as if most people end up in situations where they endlessly have to provide document after document. The vast majority of people simply have to provide and ID and a Utility Bill and never run into any issues. If these operators were all about preventing people from withdrawing, why isn't it a massive issue? Sure we get the odd complaint here and there and the rogue news article, but it's far from normal business like this thread is making out. I myself have gambled for over 12 years and never once had to provide more than an ID or utility bill but i have also been asked to do the face thing a few times before as well, but nothing major or time consuming.

KYC is required by UK operator's before deposting, as of 7th May 2019. As I've not signed up to many casinos since then myself I looked it up on the UKGC website. "from Tuesday 7May, if an operator has not yet verified the name, address and date of birth of any customer, they will need to have completed verification before allowing that customer to gamble. Operators will therefore need to prevent any unverified customer from gambling until they have gone through the verification process." - https://www.gamblingcommission.gov.uk/news-action-and-statistics/News/new-age-and-identity-verification-rules-changes-to-the-lccp-from-tuesday-7-may

Now, from what I understand, this can be electronic via soft credit searches based on your sign up details and allow you to gamble up to a certain point, deposit/withdraw wise, before a hard IDV will take place via the normal id/utility bill procedure. I dont know what the exact rules are before a hard IDV is required as i cant be arsed trying to find that information. Im sure there are also various other rules that require/allow operator's to request more documents if needed, such as via a SOW or if any red flags or fraud issues arise. Those are imposed by the UKGC but the exact details, who knows, probably could look it up somewhere if looked hard enough.

An automatic withdraw thing would be ideal for sure, but it will never happen, for obvious reasons. The ID and face thing as stone points out isnt just a gambling industry norm. It's used across the board where such documents need to be vetted by staff. It's quite simple to understand really. Sometimes when you're looking at a case, you might need to work out if the person you're speaking to, is actually the person their claiming to be and in physical control of the document. By requesting the customer hold the document up to their face, it allows that issue to be resolved in most cases.

[RichXTuta]

15 hours ago, Quicksave1 said:

"A copy of your self-certified ID which implies that you send us a photo of yourself holding the proof of identity (driver's license, passport or any national identity proof) in your hand next to your face."

 

Absolutely shameless, seems common place after signing  up on a few new websites. Can't believe this is even allowed to be asked after providing a valid ID. But if you want to get your money then you have to jump through these sort of hoops.

...Casumo?

[Gkell727]

10 hours ago, RB91 said:

Am I the only person who verifies my account before I deposit?  

When you say verify what do you mean. How intrusive are they. I can’t see them asking for 3 years of bank accounts prior to your deposit. What sort of stuff they ask for? 

[Jok3st3r]

17 minutes ago, Gkell727 said:

When you say verify what do you mean. How intrusive are they. I can’t see them asking for 3 years of bank accounts prior to your deposit. What sort of stuff they ask for? 

I believe what you experienced isn't the norm for most people like you believe it is. Perhaps it's a high roller thing.

Wasn't the intrusive part, for you, Source of Wealth and not Verification? I would take a guess that RB mean verifying his ID. 

I'm not disagreeing that the lengths they seemed go to appear to be completely unnecessary and look like delaying/avoiding  tactics but if its easy for some to do and more difficult for others there has to be valid reasons for them asking for additional info right?

 

 

[Gkell727]

15 minutes ago, Jok3st3r said:

I believe what you experienced isn't the norm for most people like you believe it is. Perhaps it's a high roller thing.

Wasn't the intrusive part, for you, Source of Wealth and not Verification? I would take a guess that RB mean verifying his ID. 

I'm not disagreeing that the lengths they seemed go to appear to be completely unnecessary and look like delaying/avoiding  tactics but if its easy for some to do and more difficult for others there has to be valid reasons for them asking for additional info right?

 

 

The ID verification and SOW hits you at the same time during withdrawal. They actually pushed my ID back 3 times? I will try and dig through my email and show you everything listed that they asked for. 

[RB91]

1 hour ago, Gkell727 said:

When you say verify what do you mean. How intrusive are they. I can’t see them asking for 3 years of bank accounts prior to your deposit. What sort of stuff they ask for? 

I don’t do source of wealth until they ask for it, but I’ve done that twice with no issue. 
 

But just the usual, two IDs, bank statement or utility bill, whichever is at hand. I then find they don’t ask for anything else for a long time, then they’ll ask for source of wealth after a certain amount deposited, but even then, I just send PDFs of wage slips, and bank statements if they need more. 
 

KYC is used by most companies these days, it was as much hassle to sign up for digidentity to sort out my personal tax account as it is to verify at a casino.

[david1111]

1 hour ago, Gkell727 said:

The ID verification and SOW hits you at the same time during withdrawal. They actually pushed my ID back 3 times? I will try and dig through my email and show you everything listed that they asked for. 

You knows it's a piss take when they don't accept it because a miniscule part of the corner is missing which bears no relevance

[Gkell727]

5 minutes ago, david1111 said:

You knows it's a piss take when they don't accept it because a miniscule part of the corner is missing which bears no relevance

Yeah as I said it’s all delay tactics or worse yet a way to wriggle out altogether. It’s good that not many experience it but not good that anyone has to experience it 

[Gkell727]

12 minutes ago, RB91 said:

I don’t do source of wealth until they ask for it, but I’ve done that twice with no issue. 
 

But just the usual, two IDs, bank statement or utility bill, whichever is at hand. I then find they don’t ask for anything else for a long time, then they’ll ask for source of wealth after a certain amount deposited, but even then, I just send PDFs of wage slips, and bank statements if they need more. 
 

KYC is used by most companies these days, it was as much hassle to sign up for digidentity to sort out my personal tax account as it is to verify at a casino.

My experiences are a year or more ago so hopefully they have got a lot better 

[david1111]

1 minute ago, Gkell727 said:

Yeah as I said it’s all delay tactics or worse yet a way to wriggle out altogether. It’s good that not many experience it but not good that anyone has to experience it 

I had it with redbet a few years ago.

They came back wanting a selfie after sending several other things.

I ending up playing the original withdrawal request and losing. Closed the account. Arseholes

[Gkell727]

1 minute ago, david1111 said:

I had it with redbet a few years ago.

They came back wanting a selfie after sending several other things.

I ending up playing the original withdrawal request and losing. Closed the account. Arseholes

I’m not having a pop at Howfin I’m just telling him that these practices happen. If he’s never dealt with it then I’m happy for him. To say that casinos never use SOW to avoid payout is crazy. 

[david1111]

Just now, Gkell727 said:

I’m not having a pop at Howfin I’m just telling him that these practices happen. If he’s never dealt with it then I’m happy for him. To say that casinos never use SOW to avoid payout is crazy. 

I think if they can find a way to avoid paying, they will

[Gkell727]

2 minutes ago, david1111 said:

I think if they can find a way to avoid paying, they will

It’s like any business isn’t it. If I could wriggle out of business rates don’t you think I would. Would I fuck over a customer who I know will return? No... that’s why it’s bad business practices from them. Any casino who holds up my withdrawals or stresses me out I’m never going to deposit again. My lifetime deposits with casumo was £7,000 with a £25,000 withdrawal. Had they played ball who knows how much they could have had back from that by now 

Edited June 30, 2020 by Gkell727

[philinvicta]

4 minutes ago, david1111 said:

You knows it's a piss take when they don't accept it because a miniscule part of the corner is missing which bears no relevance

That was the one that was the final straw with casumo with me.  I just lost the money and told them to close the account.   Same picture had been accepted by other organisations.  All my other stuff was accepted without problem but they always seem to want to pick on one thing to piss you off  so you do something that means you end up not withdrawing.  The only way is to close the account.

I had no end of rubbish from Paddy Powers having to go over the same stuff on a weekly basis for 3 weeks. They even kept pointing out safe gambling tools which as I pointed out I knew about as I had limits set and certain areas of the account blocked off.  One comment was that they had to go over this as my betting turnover had increased  this was during covid and shops were closed and also as I said I had just come off a 6 month lock down of the account when turnover was zero.  I would not mind if they at least looked at my account before asking same thing over and over.  I just demanded they closed my account and then they asked why !   KYC means more than just a form ticking exercise so as to avoid fines.   

It will not be too much longer before these companies start to report falling turnover as people decide they have better things to do with their money  than having to jump through hoops in order to be able to spend it.

[david1111]

Just now, Gkell727 said:

It’s like any business isn’t it. If I could wriggle out of business rates don’t you think I would. Would I fuck over a customer who I know will return? No... that’s why it’s bad business practices from them. Any casino who holds up my withdrawals or stress me out I’m never going to deposit again. My lifetime deposits with casumo was £7,000 with a £25,000 withdrawal. Has they played ball who knows how much they could have had back from that by now 

Exactly, you deposit in good faith and expect the same in return 

A lot of people do go along with no issues which is great, but you just never have that 100% trust

[Gkell727]

Just now, philinvicta said:

That was the one that was the final straw with casumo with me.  I just lost the money and told them to close the account.   Same picture had been accepted by other organisations.  All my other stuff was accepted without problem but they always seem to want to pick on one thing to piss you off  so you do something that means you end up not withdrawing.  The only way is to close the account.

I had no end of rubbish from Paddy Powers having to go over the same stuff on a weekly basis for 3 weeks. They even kept pointing out safe gambling tools which as I pointed out I knew about as I had limits set and certain areas of the account blocked off.  One comment was that they had to go over this as my betting turnover had increased  this was during covid and shops were closed and also as I said I had just come off a 6 month lock down of the account when turnover was zero.  I would not mind if they at least looked at my account before asking same thing over and over.  I just demanded they closed my account and then they asked why !   KYC means more than just a form ticking exercise so as to avoid fines.   

It will not be too much longer before these companies start to report falling turnover as people decide they have better things to do with their money  than having to jump through hoops in order to be able to spend it.

Casumo seems to come up a lot. Any wonder they are leaving the UK market....