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"Firm marketed to self-excluded customers and took bets worth up to £200,000 over two months"

Online gaming company LeoVegas has been fined £600,000 by the UK Gambling Commission for misleading advertising and its handling of problem gamblers.
The Gambling Commission says that it identified and sanctioned 41 misleading adverts, but also proof of ill treatment of customers at the end of their self-exclusion period.

The Gambling Commission found that LeoVegas didn’t return funds to 11k customers after they chose to self-exclude and also to close their accounts.

It let 413 previously self-excluded customers gamble without speaking to them first or applying a 24-hour “cooling off period” before letting them play again.

“The outcome of this case should leave no one in any doubt that we will be tough with licence holders who mislead consumers or fail to meet the standards we set in our licence conditions and codes of practice. We want operators to learn the lessons from our investigations and use those lessons to raise standards,” said Neil McArthur, Gambling Commission chief executive.

Read Original Article Here

Below Quoted from the Guardian

The regulator found that 1,894 LeoVegas customers were sent marketing material despite having signed up to its self-exclusion scheme. More than 400 customers were allowed to bet £200,000 over two months, without the company speaking to them first or applying a 24-hour “cooling-off” period.

The commission also found that LeoVegas, whose adverts feature the TV comedian Johnny Vegas, failed to return funds deposited by 11,205 customers who chose to self-exclude and close their account. LeoVegas will return more than £14,000 to the customers as part of the settlement.

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yup I read this yesterday as well. I am not surprised tbh considering the article regarding the bank worker. More controls need to be put in place. Gambling commission has finally done something properly lets see if this is the start of them doing stuff properly.

  • Keeemon 1
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Let's be honest, LeoVegas are only paying because they have been caught out.

Is 600k a lot to them, i don't know.

Maybe it's like a footballer getting fined 5k (pocket money).

An extra zero may have been more apt.

Would certainly make the rest of them stand up and take notice.

 

 

  • Keeemon 1
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Doesn't seem like much of a fine... however I am also not sure how big of an offense it is that they have committed. It seems from a number of posts on there that LeoVegas have a really bad reputation? 

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57 minutes ago, Denman said:

Doesn't seem like much of a fine... however I am also not sure how big of an offense it is that they have committed. It seems from a number of posts on there that LeoVegas have a really bad reputation? 

For me they lost credibility when they were exposed for supplying a streamer with a "test" account that he could be seen to be depositing and withdrawing from but in reality it was the casino's money and the only purpose was to get signups from the viewers, they held there hands up to that and said they won't do it again but that was only because they got caught imo.

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56 minutes ago, MrUKHackz said:

For me they lost credibility when they were exposed for supplying a streamer with a "test" account that he could be seen to be depositing and withdrawing from but in reality it was the casino's money and the only purpose was to get signups from the viewers, they held there hands up to that and said they won't do it again but that was only because they got caught imo.

 

They certainly seem a site that fully embraces certain methods of advertising. I do not watch the person who I guess would be associated with them as he comes across as if hes salaried by them. 

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