WillArt

888 refusing to pay.

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I sent my 3 months bank statement and Driving licence twice and again got this message. Sent again. It is only £200 I deposited, they are the one acting as criminal and trying to show me as criminal for depositing £200. I will not stop until wherever it goes. 

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31 minutes ago, 5628380 said:

I sent my 3 months bank statement and Driving licence twice and again got this message. Sent again. It is only £200 I deposited, they are the one acting as criminal and trying to show me as criminal for depositing £200. I will not stop until wherever it goes. 

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Maybe they dont take driving licence as a valid id. Send them ID card or passport.

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2 hours ago, crazyrightmeow said:

Maybe they dont take driving licence as a valid id. Send them ID card or passport.

Driving licence is perfectly acceptable in the UK as ID, they want his wage slips etc from that email.

Seems mental over a £200 deposit. @5628380 Did you say that was your only deposit there or have you deposited quite a bit with them?

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43 minutes ago, MrUKHackz said:

Driving licence is perfectly acceptable in the UK as ID, they want his wage slips etc from that email.

Seems mental over a £200 deposit. @5628380 Did you say that was your only deposit there or have you deposited quite a bit with them?

I deposited 200, then checked football/basketball matches, there wasn’t anything so I withdrew it. Next day I received it. Then I deposited again, and lost 50 and again there wasn’t any good matches or selections, so I decided to withdraw remaining 150. I received withdrawal request confirmation. Then I received email saying my account is closed.

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50 minutes ago, MrUKHackz said:

Driving licence is perfectly acceptable in the UK as ID, they want his wage slips etc from that email.

Seems mental over a £200 deposit. @5628380 Did you say that was your only deposit there or have you deposited quite a bit with them?

Its insane what is happening in gambling industry for UK players. 😵

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5 minutes ago, 5628380 said:

I deposited 200, then checked football/basketball matches, there wasn’t anything so I withdrew it. Next day I received it. Then I deposited again, and lost 50 and again there wasn’t any good matches or selections, so I decided to withdraw remaining 150. I received withdrawal request confirmation. Then I received email saying my account is closed.

I’m sure you will get your money back but personally I agree with their decision. Your actions are unusual to say the least and would flag up on any sort of money laundering check. They aren’t a bank and cannot just allow you to deposit and withdraw without playing the funds 

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Yeah I echo @Tricky0212

My advice would be to check football/basketball and THEN deposit! 

The basic rule with online casinos is to at least play through your deposit 1x unless you deposit and hit a mega win and then withdraw the lot, that is acceptable @5628380

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15 minutes ago, MrUKHackz said:

Yeah I echo @Tricky0212

My advice would be to check football/basketball and THEN deposit! 

The basic rule with online casinos is to at least play through your deposit 1x unless you deposit and hit a mega win and then withdraw the lot, that is acceptable @5628380

I saw the basketball match so I thought they would have totals, as bet365 had over 100 options for that match, and then i realised, they had only wdw and odds/evens, which is ridiculous. But I agree, I got my lesson. But still it doesn’t justify them refusing to give my money back. They could just pay me and close the account or ask further information.

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22 minutes ago, Tricky0212 said:

I’m sure you will get your money back but personally I agree with their decision. Your actions are unusual to say the least and would flag up on any sort of money laundering check. They aren’t a bank and cannot just allow you to deposit and withdraw without playing the funds 

My issue is not flag up and restrictions on account, I supplied the information requested 3 times. Without me contacting them they never contact. In the end it is my money and only £150. No criminal would go after £150.

 

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