WillArt 28 Posted July 6 (edited) I sent my 3 months bank statement and Driving licence twice and again got this message. Sent again. It is only £200 I deposited, they are the one acting as criminal and trying to show me as criminal for depositing £200. I will not stop until wherever it goes. Edited July 6 by 5628380 Attaching photo 1 Share this post Link to post Share on other sites
crazyrightmeow 4,044 Posted July 6 31 minutes ago, 5628380 said: I sent my 3 months bank statement and Driving licence twice and again got this message. Sent again. It is only £200 I deposited, they are the one acting as criminal and trying to show me as criminal for depositing £200. I will not stop until wherever it goes. Maybe they dont take driving licence as a valid id. Send them ID card or passport. Share this post Link to post Share on other sites
MrUKHackz 14,483 Posted July 6 2 hours ago, crazyrightmeow said: Maybe they dont take driving licence as a valid id. Send them ID card or passport. Driving licence is perfectly acceptable in the UK as ID, they want his wage slips etc from that email. Seems mental over a £200 deposit. @5628380 Did you say that was your only deposit there or have you deposited quite a bit with them? 1 1 Share this post Link to post Share on other sites
WillArt 28 Posted July 6 43 minutes ago, MrUKHackz said: Driving licence is perfectly acceptable in the UK as ID, they want his wage slips etc from that email. Seems mental over a £200 deposit. @5628380 Did you say that was your only deposit there or have you deposited quite a bit with them? I deposited 200, then checked football/basketball matches, there wasn’t anything so I withdrew it. Next day I received it. Then I deposited again, and lost 50 and again there wasn’t any good matches or selections, so I decided to withdraw remaining 150. I received withdrawal request confirmation. Then I received email saying my account is closed. 1 Share this post Link to post Share on other sites
crazyrightmeow 4,044 Posted July 6 50 minutes ago, MrUKHackz said: Driving licence is perfectly acceptable in the UK as ID, they want his wage slips etc from that email. Seems mental over a £200 deposit. @5628380 Did you say that was your only deposit there or have you deposited quite a bit with them? Its insane what is happening in gambling industry for UK players. 1 1 Share this post Link to post Share on other sites
Tricky0212 744 Posted July 6 5 minutes ago, 5628380 said: I deposited 200, then checked football/basketball matches, there wasn’t anything so I withdrew it. Next day I received it. Then I deposited again, and lost 50 and again there wasn’t any good matches or selections, so I decided to withdraw remaining 150. I received withdrawal request confirmation. Then I received email saying my account is closed. I’m sure you will get your money back but personally I agree with their decision. Your actions are unusual to say the least and would flag up on any sort of money laundering check. They aren’t a bank and cannot just allow you to deposit and withdraw without playing the funds 1 2 Share this post Link to post Share on other sites
MrUKHackz 14,483 Posted July 6 Yeah I echo @Tricky0212 My advice would be to check football/basketball and THEN deposit! The basic rule with online casinos is to at least play through your deposit 1x unless you deposit and hit a mega win and then withdraw the lot, that is acceptable @5628380 2 1 Share this post Link to post Share on other sites
WillArt 28 Posted July 6 15 minutes ago, MrUKHackz said: Yeah I echo @Tricky0212 My advice would be to check football/basketball and THEN deposit! The basic rule with online casinos is to at least play through your deposit 1x unless you deposit and hit a mega win and then withdraw the lot, that is acceptable @5628380 I saw the basketball match so I thought they would have totals, as bet365 had over 100 options for that match, and then i realised, they had only wdw and odds/evens, which is ridiculous. But I agree, I got my lesson. But still it doesn’t justify them refusing to give my money back. They could just pay me and close the account or ask further information. 1 Share this post Link to post Share on other sites
WillArt 28 Posted July 6 22 minutes ago, Tricky0212 said: I’m sure you will get your money back but personally I agree with their decision. Your actions are unusual to say the least and would flag up on any sort of money laundering check. They aren’t a bank and cannot just allow you to deposit and withdraw without playing the funds My issue is not flag up and restrictions on account, I supplied the information requested 3 times. Without me contacting them they never contact. In the end it is my money and only £150. No criminal would go after £150. Share this post Link to post Share on other sites
Freddy from the hood 1,163 Posted July 6 I had an issue at landbased 2 days ago. These casino's are a bunch of bitches. Never trust them. Hope you get your money back. 1 Share this post Link to post Share on other sites
