Wiggy Posted August 14, 2021 Share Posted August 14, 2021 Hello, is it possible to get a casino to pay out without having a passport or driving license? Ive got a withdrawal and ive told them over and over again, due to a condition i dont have and never had the need for a passport or driving license, but i get emails back from a different person everytime asking me to upload them. Some people say tell them to close the account and they have to pay but im not sure about that. I have a citizens card but they wont accept that. Anyone have any idea's or does it look like the cash is gone? Quote Link to comment Share on other sites More sharing options...
crazyrightmeow Posted August 14, 2021 Share Posted August 14, 2021 You did the exact same thing last year and you are asking us about the same issue again.Do not gamble online if you cannot for any reason provide the documents, every casino will want to see them at some point. Quote Link to comment Share on other sites More sharing options...
Wiggy Posted August 14, 2021 Author Share Posted August 14, 2021 Its been a long year anyway the last one paid out because i got myself a citizens card but this one says they wont take that.... its photo id, what more do they want? Quote Link to comment Share on other sites More sharing options...
ISlot Posted August 14, 2021 Share Posted August 14, 2021 1 hour ago, Wiggy said: Hello, is it possible to get a casino to pay out without having a passport or driving license? Ive got a withdrawal and ive told them over and over again, due to a condition i dont have and never had the need for a passport or driving license, but i get emails back from a different person everytime asking me to upload them. Some people say tell them to close the account and they have to pay but im not sure about that. I have a citizens card but they wont accept that. Anyone have any idea's or does it look like the cash is gone? if a casino lets you deposit and does not ask you for Id they cant stop you from cashout that's UKGC rules, If casino trying to stop you then go get help from this ppl there service is free and they do help https://www.resolver.co.uk/how-to-complain 1 Quote Link to comment Share on other sites More sharing options...
ISlot Posted August 14, 2021 Share Posted August 14, 2021 1 hour ago, Wiggy said: Its been a long year anyway the last one paid out because i got myself a citizens card but this one says they wont take that.... its photo id, what more do they want? get provisional licence is only 34quit, you going to lose all u deposit for 34quit https://www.gov.uk/apply-first-provisional-driving-licence 1 1 Quote Link to comment Share on other sites More sharing options...
Wiggy Posted August 14, 2021 Author Share Posted August 14, 2021 Thanks, will check them out 1 Quote Link to comment Share on other sites More sharing options...
ISlot Posted August 14, 2021 Share Posted August 14, 2021 4 minutes ago, Wiggy said: Thanks, will check them out how much did you win this time ? and good luck Quote Link to comment Share on other sites More sharing options...
Wiggy Posted August 14, 2021 Author Share Posted August 14, 2021 1600 - which would put me level for the year 1 1 Quote Link to comment Share on other sites More sharing options...
MrUKHackz Posted August 15, 2021 Share Posted August 15, 2021 @Wiggy What casino is it mate? If it's one of ours maybe we can help 1 Quote Link to comment Share on other sites More sharing options...
Wiggy Posted August 15, 2021 Author Share Posted August 15, 2021 Netbet Quote Link to comment Share on other sites More sharing options...
ISlot Posted August 16, 2021 Share Posted August 16, 2021 4 hours ago, MrUKHackz said: @Wiggy What casino is it mate? If it's one of ours maybe we can help Quote Link to comment Share on other sites More sharing options...
MrUKHackz Posted August 16, 2021 Share Posted August 16, 2021 42 minutes ago, Wiggy said: Netbet Yeah we don't deal with them mate, sorry. Quote Link to comment Share on other sites More sharing options...
ISlot Posted August 16, 2021 Share Posted August 16, 2021 4 minutes ago, MrUKHackz said: Yeah we don't deal with them mate, sorry. they do not have UKGC licence Quote Link to comment Share on other sites More sharing options...
MrUKHackz Posted August 16, 2021 Share Posted August 16, 2021 8 minutes ago, ISlot said: they do not have UKGC licence They do mate, Netbet UK, they got fined 750k a while back https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/39170 1 Quote Link to comment Share on other sites More sharing options...
crazyrightmeow Posted August 16, 2021 Share Posted August 16, 2021 I played poker on this site when it was still called poker770 but that was like 8 years ago. Never had any problems with cashouts with them back then.. Quote Link to comment Share on other sites More sharing options...
Guest andywilliams1187 Posted August 16, 2021 Share Posted August 16, 2021 On 14/08/2021 at 15:56, Wiggy said: Its been a long year anyway the last one paid out because i got myself a citizens card but this one says they wont take that.... its photo id, what more do they want? I would email them/get on live chat and point out that under 7.8 (Identification and Verification) they state that a citizens card is an acceptable form of ID Quote Link to comment Share on other sites More sharing options...
Wiggy Posted August 16, 2021 Author Share Posted August 16, 2021 Cheers Hackz for trying and Thanks Andy for the info, im just waiting on their reply now 1 1 Quote Link to comment Share on other sites More sharing options...
Wiggy Posted August 16, 2021 Author Share Posted August 16, 2021 Just got the reply... Dear Mr. Potter, I hope this email finds you well. We are sorry for any inconvenience caused. The information on site regarding the citizen card is no longer valid and will be updated accordingly as soon as possible. Thank you very much for your understanding in this matter. So back to trying to get a prov license Quote Link to comment Share on other sites More sharing options...
Guest andywilliams1187 Posted August 16, 2021 Share Posted August 16, 2021 43 minutes ago, Wiggy said: Just got the reply... Dear Mr. Potter, I hope this email finds you well. We are sorry for any inconvenience caused. The information on site regarding the citizen card is no longer valid and will be updated accordingly as soon as possible. Thank you very much for your understanding in this matter. So back to trying to get a prov license I would argue that and make sure you have a screenshot. It's not your fault that you signed up based on their advertised terms and conditions. You signed up on what was stated at the time, not what they might change it to in the future. They can change their terms and conditions if they want, but not move the goal posts because they realise they cocked up. Quote Link to comment Share on other sites More sharing options...
crazyrightmeow Posted August 16, 2021 Share Posted August 16, 2021 34 minutes ago, andywilliams1187 said: I would argue that and make sure you have a screenshot. It's not your fault that you signed up based on their advertised terms and conditions. You signed up on what was stated at the time, not what they might change it to in the future. They can change their terms and conditions if they want, but not move the goal posts because they realise they cocked up. 3.1 By registering an Account with NetBet, you confirm that you have read and understood these Terms and Conditions, which may be modified from time to time, and acknowledge that they will govern your use of the Services. Casinos always have that in place so they can change anything. Quote Link to comment Share on other sites More sharing options...
Guest andywilliams1187 Posted August 16, 2021 Share Posted August 16, 2021 4 minutes ago, crazyrightmeow said: 3.1 By registering an Account with NetBet, you confirm that you have read and understood these Terms and Conditions, which may be modified from time to time, and acknowledge that they will govern your use of the Services. Casinos always have that in place so they can change anything. Yeah i get that mate - i am just wondering how that would hold up if you went down the ADR route; if the casino knew the rules had changed but had not updated the T&C's, then I don't see how you could be held accountable as you have joined by "signing" (agreeing) to the current ones which state that a citizens card is acceptable. I would be interested in taking this down the ADR/UKGC route just to see what they would rule. Realistically they could use the 3.1 term to deny any payment for any amount of time (we have now changed ID requirments to you holding a goldfish while doing a handstand).I think it would be an interesting case to put an official complaint in (if Wiggy could be arsed going down that route, depends how desperate they are for the money) Quote Link to comment Share on other sites More sharing options...
ISlot Posted August 16, 2021 Share Posted August 16, 2021 (edited) 15 minutes ago, andywilliams1187 said: Yeah i get that mate - i am just wondering how that would hold up if you went down the ADR route; if the casino knew the rules had changed but had not updated the T&C's, then I don't see how you could be held accountable as you have joined by "signing" (agreeing) to the current ones which state that a citizens card is acceptable. I would be interested in taking this down the ADR/UKGC route just to see what they would rule. Realistically they could use the 3.1 term to deny any payment for any amount of time (we have now changed ID requirments to you holding a goldfish while doing a handstand).I think it would be an interesting case to put an official complaint in (if Wiggy could be arsed going down that route, depends how desperate they are for the money) he should use these guys https://www.resolver.co.uk/companies/netbet-complaints?territory_id=1 they are very good free and fast service Edited August 16, 2021 by ISlot Quote Link to comment Share on other sites More sharing options...
crazyrightmeow Posted August 16, 2021 Share Posted August 16, 2021 54 minutes ago, andywilliams1187 said: Yeah i get that mate - i am just wondering how that would hold up if you went down the ADR route; if the casino knew the rules had changed but had not updated the T&C's, then I don't see how you could be held accountable as you have joined by "signing" (agreeing) to the current ones which state that a citizens card is acceptable. I would be interested in taking this down the ADR/UKGC route just to see what they would rule. Realistically they could use the 3.1 term to deny any payment for any amount of time (we have now changed ID requirments to you holding a goldfish while doing a handstand).I think it would be an interesting case to put an official complaint in (if Wiggy could be arsed going down that route, depends how desperate they are for the money) It would hold because you agreed to the terms that can be changed at any time, at least this is how I understand it. I might be wrong of course. Quote Link to comment Share on other sites More sharing options...
Guest andywilliams1187 Posted August 16, 2021 Share Posted August 16, 2021 11 minutes ago, crazyrightmeow said: It would hold because you agreed to the terms that can be changed at any time, at least this is how I understand it. I might be wrong of course. Yeah I agree mate, but there must be something legally to say that term changes have to reasonable and communicated; otherwise they could change them to whatever they wanted. Quote Link to comment Share on other sites More sharing options...
Wiggy Posted August 16, 2021 Author Share Posted August 16, 2021 1 hour ago, ISlot said: he should use these guys https://www.resolver.co.uk/companies/netbet-complaints?territory_id=1 they are very good free and fast service Hi, ive got most of the form filled out but it says account number at the top and wont let me carry on until i fill that in, but i dont have one.. Any ideas? Quote Link to comment Share on other sites More sharing options...
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