Cicadasinthetrees78

Progressplay owe £25800 Betsteve + Betdukes + 2kbets

Recommended Posts

I saw the complaint about Maxibet so I know progressplay have form here.

I placed some bets at dog odds not expecting them to come in. I had been using Betsteve, Betdukes and 2kbets since late May, early June. The one account at each site, no bonuses. I withdrew £25800 total on 7th July when I was all finished. I was already verified, but sent another set of documents anyway cause I know how this goes. Then I waited 2 weeks.

It’s now 27th July.

Had no emails since the withdrawal, which is still listed as pending. Now I’m emailing no one will answer. And live chat says to wait for an email. 

Yeah, I know I made a mistake using them but too late now. And they’re licensed by the UKGC so I’m sure it’ll sort itself out but thought I’d make myself busy.

Outside of that, there’s some dodgy shit with Progressplay Limited. Two names, Sophie Roberts the support manager and Stuart James in the security and verification department appear on sign up emails but they appear nowhere on the internet, except in other complaints. Going back 2016. Are these people real? Maybe, maybe not. Found a phone number with a London area code that goes to a recorded message. And their headquarters is either in Cyprus or Malta, maybe both, maybe neither. 

 

This is a really crappy mystery to be fair, but don’t need a deerstalker to know  something’s amiss. 

  • Sad 1

Share this post


Link to post
Share on other sites

That sucks 

Some real shady outfits going about, got to be careful / weary of these places  

Share this post


Link to post
Share on other sites
14 minutes ago, Cicadasinthetrees78 said:

I have done a clanger getting involved with these but I’m stuck with it so I might as well retrieve my money.

I've never heard of any of them and some of the places people join up and speak about is just crazy,  it's never difficult to discover how helpful or unhelpful a casino is when things need attention. 

The golden rule should always be .      .        .           . Do some very basic online research before uploading good money

If you don't if could supply a shitload of trouble and stress along with a never ending chase 

Share this post


Link to post
Share on other sites

In fairness, I have never had a problem with UKGC books. And wasn’t expecting these lot to have the balls they do to just avoid speaking at all. They’ve been around for yonks as well.

Share this post


Link to post
Share on other sites
9 minutes ago, Cicadasinthetrees78 said:

In fairness, I have never had a problem with UKGC books. And wasn’t expecting these lot to have the balls they do to just avoid speaking at all. They’ve been around for yonks as well.

I've always had the belief that ANY issue should be fixed within 7 days MAX 

I did have a live roulette problem years ago with William Hill and it did get sorted, it took about 3 weeks but it was put right.

Id just never touch most of these places that are all springing up like garden weeds 

Share this post


Link to post
Share on other sites
4 minutes ago, Cicadasinthetrees78 said:

 

You laugh but look, Punters Lounge has two of these lot in their top 10! https://www.punterslounge.com/betting-sites/new-bookmakers

And Bangers, I’d have been fine with an email going like sorry for the hold up. I can wait. But not forever while they work out what they doing.

I don’t know who Punters Lounge are but I guaranteed they are in their top 10 because they are being paid.

  • Agree 1

Share this post


Link to post
Share on other sites
14 minutes ago, Cicadasinthetrees78 said:

 

You laugh but look, Punters Lounge has two of these lot in their top 10! https://www.punterslounge.com/betting-sites/new-bookmakers

And Bangers, I’d have been fine with an email going like sorry for the hold up. I can wait. But not forever while they work out what they doing.

I was on PL for years 

Good site 

  • Haha 1

Share this post


Link to post
Share on other sites
15 minutes ago, Cicadasinthetrees78 said:

I’d have been fine with an email going like sorry for the hold up

Yeh It's just piss poor service 

It can't be defended 

  • Agree 1

Share this post


Link to post
Share on other sites
8 minutes ago, Bangers said:

I was on PL for years 

Good site 

I knew you'd say that, a free biro and they have you for life!

Share this post


Link to post
Share on other sites
2 hours ago, Cicadasinthetrees78 said:

I saw the complaint about Maxibet so I know progressplay have form here.

I placed some bets at dog odds not expecting them to come in. I had been using Betsteve, Betdukes and 2kbets since late May, early June. The one account at each site, no bonuses. I withdrew £25800 total on 7th July when I was all finished. I was already verified, but sent another set of documents anyway cause I know how this goes. Then I waited 2 weeks.

It’s now 27th July.

Had no emails since the withdrawal, which is still listed as pending. Now I’m emailing no one will answer. And live chat says to wait for an email. 

Yeah, I know I made a mistake using them but too late now. And they’re licensed by the UKGC so I’m sure it’ll sort itself out but thought I’d make myself busy.

Outside of that, there’s some dodgy shit with Progressplay Limited. Two names, Sophie Roberts the support manager and Stuart James in the security and verification department appear on sign up emails but they appear nowhere on the internet, except in other complaints. Going back 2016. Are these people real? Maybe, maybe not. Found a phone number with a London area code that goes to a recorded message. And their headquarters is either in Cyprus or Malta, maybe both, maybe neither. 

 

This is a really crappy mystery to be fair, but don’t need a deerstalker to know  something’s amiss. 

Hiya mate, it was me that took Maxiplay to the ring and beat them up, you are almost definitely going to have to go to IBAS to get a ruling and you will be paid the same day they make it if its in your favour, it's shit but thats how they were with me. I know that same day the sites whole terms and conditions changed just because of little old me so don't give up, we do have a voice :thumbsup:

  • Peace! 1

Share this post


Link to post
Share on other sites
Just now, MrUKHackz said:

I knew you'd say that, a free biro and they have you for life!

I won mine and mug 

 

tenor (19).gif

  • Haha 1

Share this post


Link to post
Share on other sites
Just now, Bangers said:

I won mine and mug 

 

tenor (19).gif

There's pens now I've been offered with RFID chips in so you can tap it to a friends phone and it will load TGC up!

  • Hmmm 1

Share this post


Link to post
Share on other sites
2 minutes ago, MrUKHackz said:

There's pens now I've been offered with RFID chips in so you can tap it to a friends phone and it will load TGC up!

Still mind the 1st Comp I won but you needed a Skrill account for the prize to be paid in.

I applied and Skrill turned me down lol 

The site owner called me and said .            .              .            . Well this is a first 

MMMmmm bit of a checkered past ya see 

  • Haha 1

Share this post


Link to post
Share on other sites
7 hours ago, Chair Slots said:

I don’t know who Punters Lounge are but I guaranteed they are in their top 10 because they are being paid.

I get that, more pointing out they are not a fly by night outfit, they have a good affiliation program because they’re advertised by sites like that all over the shop, and they’ve been around 6 years+.

 

6 hours ago, MrUKHackz said:

Hiya mate, it was me that took Maxiplay to the ring and beat them up, you are almost definitely going to have to go to IBAS to get a ruling and you will be paid the same day they make it if its in your favour, it's shit but thats how they were with me. I know that same day the sites whole terms and conditions changed just because of little old me so don't give up, we do have a voice

We live in hope. Already got a report to IBAS sent in and looking at the other options. 

  • Good Luck! 1

Share this post


Link to post
Share on other sites
9 hours ago, MrUKHackz said:

I knew you'd say that, a free biro and they have you for life!

Please tell me more about this free biro - might have to go and have a look now 🙂

Share this post


Link to post
Share on other sites
2 hours ago, andywilliams1187 said:

Please tell me more about this free biro - might have to go and have a look now 🙂

It was free but he had to win it, come to think of it maybe I'll give pens out as prizes from now on! :Mutley:

Share this post


Link to post
Share on other sites
Posted (edited)

@MrUKHackz do you know if there’s any rules about the live chat? From a couple of conversations, I’m sure one or two have been with bots. Same phrasing, same lengthy pauses. Running out of answers to questions. I found their chat provider and asked, and they do provide bots. Bit strange, no?

Got off the phone with the UKGC and IBAS, and they both said this whole thing is very odd.

Edited by Cicadasinthetrees78
  • Hmmm 1

Share this post


Link to post
Share on other sites
26 minutes ago, Cicadasinthetrees78 said:

@MrUKHackz do you know if there’s any rules about the live chat? From a couple of conversations, I’m sure one or two have been with bots. Same phrasing, same lengthy pauses. Running out of answers to questions. I found their chat provider and asked, and they do provide bots. Bit strange, no?

Got off the phone with the UKGC and IBAS, and they both said this whole thing is very odd.

I don't know of any rules regarding live chat per se, I know years ago Paddy Power had bots for chat agents as you could squeeze bonuses out of them with a certain pattern of complaint but were talking 10 yrs ago at least. You're in good hands with IBAS

Share this post


Link to post
Share on other sites
5 hours ago, Cicadasinthetrees78 said:

and they’ve been around 6 years+.

I think the site went live around 2000 / 2001 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now