DP876

Coral Advice - Win or Lose?

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Hey,

 

I've been browsing this website for awhile now as a guest very funny and cool website.

 

I'm just wondering what are the odds of receiving my money back?

 

I self excluded myself from Coral 4 years ago which expired 6 months ago or so(had no idea), decided to make a coral account around 3 days ago ended up losing £11,000 in around 19 minutes of consistent deposits luckily (i guess) i forgot i signed for a self exclusion on my account i began to contact coral (yesterday) telling them that why was i not alerted on the rapid deposits, also im still self excluded to your company but you allowed me to create a new account (Same name, same address only thing different was my email address as i lost my old one)

 

I have spoken on live chat and to numerous amount of people and you cannot be un-self excluded until you contact the spcific team it doesnt come off automatically? According to several companies live chats and friends.

I have emailed them an very detailed emal about the sitatuon, what do you guys think? the likliness i could get my losses back

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First off welcome to the forum, now to address your situation.

38 minutes ago, DP876 said:

I have spoken on live chat and to numerous amount of people and you cannot be un-self excluded until you contact the spcific team it doesnt come off automatically? According to several companies live chats and friends.

That's correct, you basically have to have a mini interview, a few obvious questions which you have to answer to no or yes to appropriately, basically to cover their arse and do there due diligence in checking that you are fully in control of your gambling.

I think that's the only hope you have in getting a refund, probably not from Coral themselves but from there ADR after and if they refuse, that's of course not a given outcome but its the only route I think you can pursue with any chance of a refund.

Obviously you may wish to also consider getting on Gamstop straight away as you're clearly out of control if you can deposit that much that quickly, circumstances permitting of course, for all I know you could be filthy rich but if you're not, that's a lot of money to almost anybody, wealthy or not.

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1 minute ago, MrUKHackz said:

First off welcome to the forum, now to address your situation.

That's correct, you basically have to have a mini interview, a few obvious questions which you have to answer to no or yes to appropriately, basically to cover their arse and do there due diligence in checking that you are fully in control of your gambling.

I think that's the only hope you have in getting a refund, probably not from Coral themselves but from there ADR after and if they refuse, that's of course not a given outcome but its the only route I think you can pursue with any chance of a refund.

Obviously you may wish to also consider getting on Gamstop straight away as you're clearly out of control if you can deposit that much that quickly, circumstances permitting of course, for all I know you could be filthy rich but if you're not, that's a lot of money to almost anybody, wealthy or not.

Fully understandable, i know i have an issue did extreemly well from staying away for last 1/2 years had a big relapse due to a loss of a friend mental state is all over the place. After persuiing this case i will go straight to gamstop and call it a day.

 

 

Do you have any recomendations? Should i write up a little email again about you're meant to go through the process on how to come back to your companuy but no you allowed me to create a fresh account with no sort of alerts I have/had an account with you guys already?

 

What is an ADR and how do i get in contact?

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6 minutes ago, MrUKHackz said:

First off welcome to the forum, now to address your situation.

That's correct, you basically have to have a mini interview, a few obvious questions which you have to answer to no or yes to appropriately, basically to cover their arse and do there due diligence in checking that you are fully in control of your gambling.

I think that's the only hope you have in getting a refund, probably not from Coral themselves but from there ADR after and if they refuse, that's of course not a given outcome but its the only route I think you can pursue with any chance of a refund.

Obviously you may wish to also consider getting on Gamstop straight away as you're clearly out of control if you can deposit that much that quickly, circumstances permitting of course, for all I know you could be filthy rich but if you're not, that's a lot of money to almost anybody, wealthy or not.

 Commission must appoint an alternate dispute resolution

 

Do you know Corals ADR?

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4 minutes ago, DP876 said:

What is an ADR and how do i get in contact?

It stands for Alternative Dispute Resolution

2 minutes ago, DP876 said:

Do you know Corals ADR?

Yes I do, its IBAS which happens to be the best ADR in my opinion, I had £2k paid using them, it does take a standard amount of time which is 12 weeks for an answer, it's basically an independent panel of regular people so if you do have to use their services word it clearly and concisely.

IBAS also ask that you give Corals a decent chance to resolve the situation with you before requesting their services, it's also free.

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9 minutes ago, DP876 said:

After persuiing this case i will go straight to gamstop and call it a day.

The case will take 12 weeks unless Corals just decide to refund you, probably best to join straight away.

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Just now, MrUKHackz said:

The case will take 12 weeks unless Corals just decide to refund you, probably best to join straight away.

Would you recommend me fill out a form to IBAS now or await corals response?

 

also looking on gamstop right now

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@DP876

I've self excluded many times with various providers over the years and I can say 100% that they do not automatically reinstate

accounts when the self exclusion period has expired 

You have to physically speak to someone as hackz said and answer a few questions.

Even then if they agree to reinstate you have 24 hours cooling off before you can play.

They certainly should have picked up that you already had an account with them and blocked the duplicate account.

I hope you get sorted out

Edited by david1111
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27 minutes ago, DP876 said:

Would you recommend me fill out a form to IBAS now or await corals response?

 

also looking on gamstop right now

You have to wait and give the casino time to give a final answer, which involves going up the management chain, I'd say a week is enough time to show you're being reasonable or it will potentially be thrown out by IBAS and look bad on you for not reading their terms.

It won't hurt to draft it out on Word or with pen and paper though.

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"I self excluded myself from Coral 4 years ago which expired 6 months ago or so" - So if you say it expired then you are not excluded anymore.

You can self exclude for certain amount of days\months\years so you can play after that expires so there is no need to talk to anyone about that if you didnt exclude forever.

I dont know how were you able to make an account with the same name and address and all that stuff, but it will be a hard one getting that money back because if you would, then everyone would just do the same shit and try to freeroll I think but good luck.

Edited by crazyrightmeow
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14 minutes ago, crazyrightmeow said:

"I self excluded myself from Coral 4 years ago which expired 6 months ago or so" - So if you say it expired then you are not excluded anymore.

You can self exclude for certain amount of days\months\years so you can play after that expires so there is no need to talk to anyone about that if you didnt exclude forever.

I dont know how were you able to make an account with the same name and address and all that stuff, but it will be a hard one getting that money back because if you would, then everyone would just do the same shit and try to freeroll I think but good luck.

You can't play after a self exclusion.

It's only time outs where your account gets automatically reinstated

Edited by david1111
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2 minutes ago, david1111 said:

You can't play after a self exclusion.

It's only time outs where your account gets automatically reinstated

There many are casinos where it says self exclusion and you can do it from 6 months to 5 years or forever and ofcourse you have timeouts for few days to months.
On Coral:

Self-exclusion

Self-exclusion involves a joint commitment from the customer and us. We will take reasonable steps to prevent the customer from re-opening their account or opening new accounts. However, during the period of self- exclusion; the customer must not attempt to re-open their account nor try to open new accounts.

Self-exclusion periods have a minimum duration of 6 months. The maximum length of the self-exclusion can be indefinite.

Edited by crazyrightmeow
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Just now, crazyrightmeow said:

There many are casinos where it says self exclusion and you can do it from 6 months to 5 years or forever and ofcourse you have timeouts for few days to months.

Yeah I know but if you take the self exclusion route you do have to speak to someone before they will reinstate as they know you are a problem gambler as you have self excluded yourself 

The time out options are completely different. They see it as just taking a breather therefore your account activates again as soon as the time out period expires

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Just now, david1111 said:

Yeah I know but if you take the self exclusion route you do have to speak to someone before they will reinstate as they know you are a problem gambler as you have self excluded yourself 

The time out options are completely different. They see it as just taking a breather therefore your account activates again as soon as the time out period expires

I see and you are right I also did a little research for Coral and if its true all that he stated than I think he should be able to get his money back.

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So what’s the scenario if the 11k was trebled and withdrawn till ultimately Corals forfeited the winnings? are we singing the blues?. Corals software should have automatically detected a duplicate account and ended things there?, I’m astounded the system accepted the same name and address without some sort of red flag being raised.

Edited by Blacko
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As with a lot of customer support reps, the red flag spotter is probably some poorly-paid, perhaps non-native who doesn't immediately spot similarities in name/address formats, is overworked and is probably dealing with an incident-queue that fills up faster than they can empty it - whilst simultaneously chatting to six people by text.

Probably excellent software let down by bad process.

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25 minutes ago, Masquerade said:

As with a lot of customer support reps, the red flag spotter is probably some poorly-paid, perhaps non-native who doesn't immediately spot similarities in name/address formats, is overworked and is probably dealing with an incident-queue that fills up faster than they can empty it - whilst simultaneously chatting to six people by text.

Probably excellent software let down by bad process.

To be honest with compliance and regulations they have to adhere to I don't think human error should even come into it.

Their systems should be red hot with things like this to automatically pick it up and block the said account

Edited by david1111
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13 minutes ago, david1111 said:

To be honest with compliance and regulations they have to adhere to I don't think human error should even come into it.

Their systems should be red hot with things like this to automatically pick it up and block the said account

I agree, the most basic database should be able to pick up a duplicated name and address!, if I tried to rejoin my local library it would automatically flag that they already have a Kim Jong Un from North Lanarkshire in their system.

Something isn’t adding up here.

 

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5 minutes ago, david1111 said:

To be honest with compliance and regulations they have to adhere to I don't think human error should even come into it.

Their systems should be red hot with things like this to automatically pick it up and block the said account

I don't trust that the regulators have a 100% grip on things.

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1 minute ago, Masquerade said:

I don't trust that the regulators have a 100% grip on things.

I work in a highly regulated industry and it's horrendous.

It's virtually impossible to be 100% compliant, but the potential fines if you don't comply are huge so you have to be on your game really

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2 minutes ago, Masquerade said:

I don't trust that the regulators have a 100% grip on things.

Corals are part of the Ladbrokes group, I would be astounded if the UKs largest bookmakers systems failed on such basic due diligence. 

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13 minutes ago, Blacko said:

I agree, the most basic database should be able to pick up a duplicated name and address!, if I tried to rejoin my local library it would automatically flag that they already have a Kim Jong Un from North Lanarkshire in their system.

Something isn’t adding up here.

 

Is this the book you were looking for

61iiQlopGTL.jpg

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It's very easy for an assumption to be made by a person - particularly if they are not trained or motivated. I also work in a regulated environment but mistakes do happen - as David says..... horrendous sometimes.

Let's get Anneka Rice on the case and see how many of the top ten bookies she can launder £10k through 🙂

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9 minutes ago, david1111 said:

Is this the book you were looking for

61iiQlopGTL.jpg

The nukes are pointing at Yorkshire as we speak you cheeky fucker 😂

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