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Hi guys,

I’m new to this site and I’ve just created a new account to ask for your advice on an issue I’ve been having. I’ve researched the same problem elsewhere and I’ve seen that the individuals have been successful in their appeal. 

Basically, Paddy Power and Betfair have merged together and if you self exclude due to a “gambling problem”, you cannot make a new account on the other site. Long story short, I have been able to make a new account (unaware of the merger) and have lost a few hundred £. duh.gif

Upon discovering that the companies merged, I submitted a complaint describing the above and how it should have been prevented. However, on both accounts I have a separate address (as I moved house recently) and a different email address. 

Betfair are refusing to accept responsibility and reimburse me as “Your Betfair account credentials were different upon registration and so were not identified and matched. I appreciate you may have moved to a new house and updated your email address but without that new information stored on file we are unable to detect on information we don’t have. 

We do include in our terms and conditions a requirement for customers to update us when their personal details change and this is one of the principal reasons why.”

I do understand what they are saying but my new address is within less than a 1 mile radius and I have an extremely uncommon surname so I believe my new account details could have been easily detected. I have also threatened to send communications to the Gambling Licensing Authority as they have breached their license by allowing a self excluded gambler to continue gambling.

Does anyone have any advice on what to do next?

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7 minutes ago, Annonymous72 said:

Hi guys,

I’m new to this site and I’ve just created a new account to ask for your advice on an issue I’ve been having. I’ve researched the same problem elsewhere and I’ve seen that the individuals have been successful in their appeal. 

Basically, Paddy Power and Betfair have merged together and if you self exclude due to a “gambling problem”, you cannot make a new account on the other site. Long story short, I have been able to make a new account (unaware of the merger) and have lost a few hundred £. duh.gif

Upon discovering that the companies merged, I submitted a complaint describing the above and how it should have been prevented. However, on both accounts I have a separate address (as I moved house recently) and a different email address. 

Betfair are refusing to accept responsibility and reimburse me as “Your Betfair account credentials were different upon registration and so were not identified and matched. I appreciate you may have moved to a new house and updated your email address but without that new information stored on file we are unable to detect on information we don’t have. 

We do include in our terms and conditions a requirement for customers to update us when their personal details change and this is one of the principal reasons why.”

I do understand what they are saying but my new address is within less than a 1 mile radius and I have an extremely uncommon surname so I believe my new account details could have been easily detected. I have also threatened to send communications to the Gambling Licensing Authority as they have breached their license by allowing a self excluded gambler to continue gambling.

Does anyone have any advice on what to do next?

My advice would be to invest energy in seeking help with your gambling problem mate. Not saying that from a high and mighty standpoint but you need to realise this stems from you being deceitful due to your gambling problem and in a way I think you should just take this on the chin. Casino definitely has a duty of care etc but so do you, to yourself 

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Cut your losses and see it as lesson learnt. Sorry to be a bit blunt but i can't see the value in pursuing the case. Others may say different but that's my opinion.

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In this case they are right to refuse you I’m afraid. Changing address is one thing but email as well is another. As for the merger you would have to have been living in a cave to not know this happened years ago . All the best but cut your losses and move on mate

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When I self-exlcuded/banned myself from several places where I could gambe, to me tge process helped the most from a physiological standpoint, So I'm banned from all nearby pubs and clubs with pokies(slots) and I'm newly local and some I places I never even stepped foot into,  Right now I have a beard and If I was to walk in one slot room and start slapping the buttons, No one else is to know otherwise who or what I am... but my paperwork or pic will be on their file somewhere but really it isn't difficult  to gamble I could essentially "cheat" the system... but in reality I'm only hurting myself. In my mind I'm banned and have the mindeset I can't go gambling in there, So I don't go.

My suggestion to you mate is take the steps you need to do to REALLY stop yourself, finding loopholes and ways to gamble boils down to your own responsibility. I wish I could blame others for my several $X00k gambling losses, but I cant. It's not as if betfair etc knew your banned and blatantly allowed you to play and/or promoted gambling to you. You pushed past your personal tools of help to gamble and they didnt have tge information or system in place to flag it.

Try a different approach mate and clamp down harder with your discipline and seek other tools/methods to help instead of thinking like perhaps your entitled to soemthing or its their fault.

I support you and give you tough love, its a tough issue to have I know it as I have it myself, but let this be a learning process and a step towards fully sorting your gambling.

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If you used a different address and email address to sign up then its quite feasible you could not be detected as excluded using other details.

Think as you've already been advised, chalk it up as a lesson learned and get on gam stop if your gambling is out of control. Think your chancing it a bit trying to get money back to be honest. You chose to sign up n lost, thats the end of it really. Also what is to stop hubdreds of people then doing what you have done if as you believe you should get your money back.

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If you had won and got paid out, would you have gave it back to the casino? Move on mate. Good luck with stopping gambling. 

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Did you sign up through here @Annonymous72 ?

If you did we can speak to the affiliate manager and see what the final word is, if not I'd take it on the chin mate as you don't really have a leg to stand on unfortunately.

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YOUR GAMBLING IS YOUR PROBLEM .

You cannot ask or cause others to take the blame for your actions.  Until you control your gambling your level of honesty will suffer. 

You will become sure that you are a victim , yet every problem relates to actions you took . no-one else. 

In  a nutshell  the door is wide open to take all sorts of legal methods to claim  that others are at fault. 

Take the easy route and be more truthful  ..... we are here to help and give advice to people who really have a problem with addiction. 

This really does not include those who manipulate and scheme to win win win at any cost. 

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I see more and more posts like this. You cant just assume you can get your money back that way, if that was the case I would self exclude change my address and deposit €10k to freeroll with on high stakes and if i win very nice if i loose I would just claim I was excluded and give me my deposit back. 😄

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8 minutes ago, Solario333 said:

YOUR GAMBLING IS YOUR PROBLEM .

You cannot ask or cause others to take the blame for your actions.  Until you control your gambling your level of honesty will suffer. 

You will become sure that you are a victim , yet every problem relates to actions you took . no-one else. 

In  a nutshell  the door is wide open to take all sorts of legal methods to claim  that others are at fault. 

Take the easy route and be more truthful  ..... we are here to help and give advice to people who really have a problem with addiction. 

This really does not include those who manipulate and scheme to win win win at any cost. 

Hey Solario good to see the words of Wisdom are flowing again. You went a tad quiet a few weeks ago.

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7 minutes ago, adamuk said:

Hey Solario good to see the words of Wisdom are flowing again. You went a tad quiet a few weeks ago.

Unfortunately this is my busy month......and july also.

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Posted (edited)

And why did you happen to pick this company to open an account with knowing that you were self excluded and not one that had no connection to a previous account,   as others have said sounds like you chanced your arm thinking "I can get my losses back if I lose"   .   You chose to gamble and you know that you should not be gambling. The fact that you used to have  a different account with a different e mail address suggests that you knew what was going to happen.   You also knew that as you had a different home address that would not show up as well.   The fact that your address is close to your old one has no bearing  either nor does having an unusual surname, It could have been a relative and they could hardly say are you the person who has self excluded and lived at  x address due to data protection  and revealed your problems to someone else.  probably a different card as well  so that would not have been linked.   They had no way to tell it was the same person who  had previously self excluded from their databases so I think they are quite justified in keeping the money that you lost.   You knew what you were doing when you circumvented the controls that were in place to protect you.

Edited by philinvicta
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