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Librabet - canceled my bonus after big hit


Hiredblade1999

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Just want to warn others of a bad casino experience.

I deposited $20 with Librabet casino, as they offered me a 200% bonus on deposit, which is higher then usual so thought yeah why not.

 

A few things to know.

1- as with most casinos, you have a certain period of time to deposit and claim the bonus before it expires,

with this bonus I had 24hrs to claim it. So I deposited about 1 hour before the offer goes away.

2- you know how on most sites, once you claim the bonus, it then gives you a further “X” amount of time/days to wager the bonus… well this one apparently didn’t!

3-turns out that 24hrs you have to deposit and claim the bonus, is also included in the time you have to Wager!

unknown to me at the time, I started playing the New ‘Fire in the Hole 2’ by Nolimit and just as I hit $480 on .20c (2400x) the game just stopped and logged me out.

4- I logged straight back in and all my balance was gone, both the balance and the win (total balance of $519) just disappeared.

i contacted live chat and after multiple failed attempts of going in and off chat, the best excuse they could tell me was the 24hr claim time included the wager time and there is nothing they could do! And they had the audacity to try offer me a new bonus to claim of 50%…. What in the world.

 

Im so angry they didn’t make the 24hr claim + wager time clear.. and that as soon as I won a big hit, the bonus just magically cancelled due to time limit of wager.. literally before u could even play another spin.

 

here was the win I had in the base game of Fire in the Hole 2, as nolimit saved it:

fan.nolimitcity.com/replay/zohugahaponiraheyakumudozizipupizahoyouhiuomei

along with the screenshot of the win I just managed to get originally before the bonus cancelled.

honestly I went from excited, to confused to angry so fast.

How can wager time be included in the claim time, and how can you offer a bonus and expect someone to wager in Less then an hour, This is just disgusting and I think really unjust. 
 

been a decade now, but never seen something like this. This is the type of thing that needs to be stopped.

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@crazyrightmeow and I completely agree. 
I just can’t find anywhere on their website that states the bonus wager time is included in the bonus claim time. 
nor did their live chat provide me that information. 
infact they didn’t even offer an overview of wager completion..
 

I agree with dodgy casinos, I hadn’t thought at anytime a casino would allow you to claim a bonus and only leave you less than an hour to wager it though.. that’s pretty garbage.
 

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I don't even glance at these bonuses anymore, would rather play with my own money, too many terms and conditions.

I recently got bumped out of 240 Euro winnings with a crypto casino, they told me it was sent to my debit card, bank said it didnt, kept going round in circles where I got so fed up with it I gave up.

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2 hours ago, Hiredblade1999 said:

@crazyrightmeow and I completely agree. 
I just can’t find anywhere on their website that states the bonus wager time is included in the bonus claim time. 
nor did their live chat provide me that information. 
infact they didn’t even offer an overview of wager completion..
 

I agree with dodgy casinos, I hadn’t thought at anytime a casino would allow you to claim a bonus and only leave you less than an hour to wager it though.. that’s pretty garbage.
 

I never heard or saw of a bonus like that as well.

2 hours ago, Hiredblade1999 said:

From what I could see on the bonus terms, I have 10 days to wager a bonus once claimed.
 

Shown on the screenshot attached. I can’t see what I did wrong, other than playing in the wrong site obviously..

its life I guess 😞

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That sucks. Close the account and never play there again.

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