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themist posted a topic in ComplaintsHello, Just wanted some advice. A couple of months ago I was self excluded by GAMSTOP. When I relapsed through my mistake on my own, I registered with an account on Hollywoodbets and deposited a large sum of money (I think close to £1000). I asked for my deposit back and spoke to Hollywoodbets who said a few details conflicted with those on GAMSTOP. For the purposes of this thread I'm going to anonymise the data.This is what their email stated in March 'We have reviewed your proof of Gamstop and taking serious consideration of the facts, we respectfully advise that your request for a refund of your deposits has been declined.Please be aware that the following details registered on Gamstop is different from the details you ussed to register with Hollywoodbets : Name is XY with us and gamstop is X Address has a . on back office Email used with us X gamstop must be Y This is the reason the current self-exclusion was not picked up by the system and your account was not blocked on registration.' For your information my full legal first name is XY. After reading some posts on here I'm not sure whether to reopen this case again as I realise that at least 2 of their reasons are false. The second one is utterly bizarre. I don't consider an email address to be a marker of identity. This all happened back in March. My question is - do I have grounds to reopen this case and pursue my deposits back? Thanks
There is nothing worse than a bonus being taken away ,and no return for hours of spins !! 1. Vikings unleashed . BTG YOU SHOULD BE ASHAMED OF YOURSELVES FOR INTRODUCING A GAME WHEREBY A PLAYER CAN ACTUALLY BUY A BONUS AND THEN LOSE IT IMMEDIATELY. 2. EXTRA CHILLI BTG YOU SHOULD BE ASHAMED OF YOURSELVES FOR YOUR UTTER GREED . YOU;VE MADE THE GAME UNPLAYABLE. THE BONUS LOSES SO MANY TIMES ON THE FIRST AND SECOND SPIN. THIS IS DELIBERATE . YOU ARE CREATING TILT MODE , INTENTIONALLY TO MAKE GAMBLERS BET MORE, AND LOSE MORE. THIS IS CALLED THEFT....... 3. WHO WANTS TO BE A MILLIONAIRE. WHAT ON EARTH IS THE POINT OF PLAYING THS GAME ONLY TO FIND THAT IT KICKS YOU OUT ON THE FIRST GAMBLE OF THE BONUS.....IN CASE YOU HADN'T NOTICED ITS US WHO PUT THE MONEY INTO THE BONUS. YOU DON'T HAVE THE RIGHT TO TAKE IT AWAY. The above games are just a selection of the games now on offer that breach your rights as a gambler to a fair game ,and a fair return..... these are the FOBTs of online gambling. I call upon all Gamblers to boycott them immediately..