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Hello, Just wanted some advice. A couple of months ago I was self excluded by GAMSTOP. When I relapsed through my mistake on my own, I registered with an account on Hollywoodbets and deposited a large sum of money (I think close to £1000). I asked for my deposit back and spoke to Hollywoodbets who said a few details conflicted with those on GAMSTOP. For the purposes of this thread I'm going to anonymise the data.This is what their email stated in March 'We have reviewed your proof of Gamstop and taking serious consideration of the facts, we respectfully advise that your request for a refund of your deposits has been declined.Please be aware that the following details registered on Gamstop is different from the details you ussed to register with Hollywoodbets : Name is XY with us and gamstop is X Address has a . on back office Email used with us X gamstop must be Y This is the reason the current self-exclusion was not picked up by the system and your account was not blocked on registration.' For your information my full legal first name is XY. After reading some posts on here I'm not sure whether to reopen this case again as I realise that at least 2 of their reasons are false. The second one is utterly bizarre. I don't consider an email address to be a marker of identity. This all happened back in March. My question is - do I have grounds to reopen this case and pursue my deposits back? Thanks