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TGC-Brad

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  1. Hi All - thanks for the help here. I made a complaint on the Pogg and they said they don't deal with complaints like these and I'd have to raise it with the UKGC. I replied to confirm if allowing a user to deposit more than there deposit limits isn't within their scope and I'm still waiting to hear back. I've looked around online and I can't find where to make a complaint directly to the UKGC, can someone let me know how? Also - I submit a GDPR request for a few of AG Comms casinos i'm registered at. I think their systems are wrong, all show I have no deposit limits, even though in the GDPR request I can see the live chat history of them forcing me to set deposit limits? So, there was definitely deposit limits set... Thanks again all!
  2. I’ve just opened an account with The Pogg to take this further. Based on the information above, is anyone able to advise what the key points I should be pointing out are? Trying to avoid a rant which doesn’t help myself!
  3. Ok, so I just went to their live chat again and got a response. Apparently they emailed it me (they didn’t), so I only have the copy and pasted text from live chat. 1. They’re saying my exclusion from Trada was a single brand only, so I can create accounts at other brands. 2. They can’t find any evidence of me setting a 2000/month limit (I did, my deposits even got denied at the end for going over) 3. They can’t provide me with an email address for their complaints team, it’s only via live chat. 4. I requested to know their formal complaints process, they denied until I told them it was the law. Then I got a response of “IBAS” before the ended the chat immediately. What are my options here? Is it worth it?
  4. Thanks, do I need to find the legal email address for AG, instead of requesting this to just one of the branded casinos? I’m still waiting to hear back from KingCasino managers on their verdict for my complaint! I went to live chat yesterday and they asked me to give them a couple more business days
  5. I no longer have access to my accounts to check my deposits/withdrawals, do I just have to take their word for it? The same goes for my 2000 monthly deposit limit initially set, I went to the live chat to get them to confirm I had this, but because they already changed it to the £350 one, the live chat support couldn't see my previous limits. So, what if they say I never had one? How can I prove otherwise?
  6. 1 - yes, I'm not sure when my Trada exclusion was in place, but long before signing up to any new AG brands recently 2 - I'm not sure when Trada migrated or that they were different previously, I only started opening accounts with AG last month, so i assume so? I will wait for their response to my complaint internally, then raise an issue with the pogg if it's not satisfactory!
  7. Thanks, I’ve already raised it with KingCasino, they don’t work on weekends so will hopefully hear back next week. Will keep you updated for the response. Thanks for the replies! Note to self: don’t try be big time like rolla on 250/500£ tier spins again
  8. Thanks, I’ll wait for their response and take it further if needed. Regarding the statement on whether they treat you as 1 customer per brand or for the whole platform, they changed my monthly limit across all accounts on the platform to 350 (after I lost the lot)! Does that not show they’re treating me as 1 customer across the whole platform, so should have acted earlier?
  9. I submitted a complaint to their management, I’m assuming that’s the first step required. Their support is awful though and I’m expecting them to try and ignore me. What are the next steps I’d need to take? @MrUKHackz sorry to tag you, but I see you’ve helped other people out before, have you any suggestions or know what I should be doing next? Thanks
  10. So, you think they should repay me the £700, but the rest isn’t on them to not allow me to have created the accounts and keep depositing? It is my fault, but seems like they should have done more as other brands do considering I am excluded on one of their sites already! Been trying the bigger stakes Rolla strategy on Tier recently and doing my load in.. Messed up big time! Thanks for taking the time to reply.. If they say no to refunding the 700, who do I refer the complaint too?
  11. Hi All, Long time viewer of Rolla! New to the forum. I know the below is ultimately my fault, but I also feel like AG have a duty to their customers. I’ve never raised a dispute before, wondering if anyone here can give me advice on the below. I created an account at MrPlay, my withdrawal was delayed, so I closed my account and waited. When the withdrawal came, I realised AG aren’t scammers, so I looked into their sister sites. (I’m already excluded from Trada, one of their brands). I find GreenPlay and make an account there, I lost >2400£, someone from the responsible gambling team got in touch and made me set deposit limits. I had already surpassed these, so couldn’t play anymore. I found another sister site, QueenPlay, set a £500 deposit limit, hit that albeit with a withdrawal, now can’t deposit there. Again, I found another sister site, KingCasino, set a deposit limit of £2000 and it let me deposit and lose £2700. My questions are: - Should I have been allowed to keep creating accounts at sister brands to be able to deposit more? (Excluded at Trada, closed account at MrPlay) - Should I have been able to deposit £2700 when I had a £2000 monthly limit? What can I do about this? - They changed my deposit limit across ALL sites now to roughly £350. So I can’t prove my deposit limit was £2000, as it not longer is. I have asked to be excluded from all casinos in this network now so it doesn’t happen again. I know this is my fault, but I feel there should be more in place to stop people doing this? I have an account at Leo, they have put monthly restrictions on the account and when I open an account at one of their sister sites, this limit is automatically applied across? Thanks for reading and hopefully someone can advise me!
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