Hi all,
I want to start off by saying hi, I am a problem gambler that almost managed to quit. In The Netherlands, its now only possible to gamble in Dutch casinos. I am registered in CRUKS (central registry for self exclusion) which makes me unable to gamble in Dutch casinos.
Last month I got the urge back after 2 months and I went on a spree to try and find a website. Now I already had a very short "fall back" but the website (GoSlot) banned me as I went to the chat and told them I am a problem gambler and really want to stop + had therapy. They told me they would and they did. They would make sure no Gammix ltd. casino would let me register or play.
So here we are a few weeks later. All Gammix casinos instantly banned me or disallowed deposits and that should have saved me. Then Locowin.com came around and let me play UNLIMITED.
And before people come with the following comments;
1. You shouldnt have gambled its your fault; yes it is my fault, I should not have. But if you really think it works like that, you dont know what addiction is/have never been addicted.
2. Would you have complained if you won?; there is no winning when really addicted. I won 2000 euros and tried to cash it out but ofcourse ended up canceling the withdrawal over and over again. Then I ended up depositing about 1k euros which really hit me hard.
3. You misspelled your name/used other details; no. I used my main email, dob, address, name, even gave them my documents for the KYC verification.
The thing is, they should NOT have let me play and they know that. I have now lost the urge to gamble and luckily can stay calm but this just feels so unfair. I contacted them 3 times through chat but they keep closing the chat on me/ignoring me. They also do not respond to my email.
I then went to another Gammix casino (Crazeplay) who banned my already existing account without telling me (as they should, so nice) and I contacted their live chat. They instantly told me they received a notice from Gammix that I am a problem gambler and they needed to close my account / pay pending withdrawals and end their service. So they did that. They knew though, and so did Locowin.com.
I not only need that money, but they violated their own terms and those of Gammix. Is there anything I can do or try? That amount of money back would give me a great boost in going to therapy again and feeling better, I breed on it and i hate to think about it.
Please let me know if therenis anything I can do, or what I need to do..
And again, I know... I know i should not have gambled and it is my own fault. The money is gone anyways and I ruined my clean state so its already bad enough.. This just should not have been possible and feels unfair.
Thank you all.